Frequently asked questions

Hi, How can I help you? Search for your answer in these categories

Returns
What is the returns process? Where can I find the return label? Can I exchange an item bought online?
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Assistance and account
Why should i register on the website? How do I register? How can I modify my registration details?
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OVS Friends
What is the OVS ❤️ friends programme? How can I join the OVS ❤️ friends programme? How do I collect points with the OVS ❤️ friends loyalty programme?
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Customer service
How can I contact OVS customer service?
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Stores
Where can I see the address and the opening hours of the ovs store? Can I change an item purchased in an OVS store? Is the store stock the same for all the stores?
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